Features for Multiline Telephone Sets
How do I add an additional person to a call (conference calling)?
- Press "Conf" (this puts the original party on virtual hold and selects an open line).
- Dial the number of the third party.
- Press "Conf" again to add the original party, and all three are joined.
- Press "Conf."
- Press the call appearance button of the call on hold.
- Press "Conf" again.
How do I adjust the volume of my phone?
This button, located under the numeric dialing pad, allows you to adjust the volume of your ring while your handset is on-hook and the volume of your conversation or speakerphone while off-hook.
If you are in speakerphone mode, the volume change will affect the speakers on your phone. If you are on the handset, the volume change will affect the level of the callers voice through the handset. If nothing is engaged, the ringer volume will be adjusted.
To increase the volume:
Press the arrow-up button repeatedly until you attain a comfortable volume.
To decrease the volume:
Press arrow-down button repeatedly until you attain a comfortable volume.
How do I automatically redial a previously busy or unanswered extension?
This feature allows you to redial the last number that you dialed whether it was a campus call or an off-campus call.
Press "Redial," and the speakerphone will be automatically activated, OR pickup the handset and press "Redial." The last number dialed will be redialed.
How do I change the sound of my ring?
Offices with many phones all within earshot of each other may find it useful to have different rings for different extensions, so staff can distinguish calls for a particular line. The "Ring" feature allows you to select the ring for your phone from eight different patterns.
To select your personalized ring:
- Press "Conf/Ring" (when the handset is in the cradle, the Conf button acts as the Ring button).
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- When you hear the ring that you would like, do not press "Conf/Ring" again. You will hear it two more times in confirmation, and then it will be automatically saved as your ring.
- Press the "Trnsfr/Test" button. (When the headset is in the cradle, the Transfer (Trnsfr/Test) button acts as the Test button.)
- You will see the lights on your Avaya phone light up and cycle through each bulb.
- Release the button to end the test.
How do I drop the last person added in a conference call?
Press the "Drop" button. The last person who joined the call (or was added to the call) will be disconnected.
How do I get a dial tone after dialing a busy call without hanging up?
Press the "Drop" button or select another appearance of your number on the phone and press the button next to that appearance.
How do I place a call?
How do I put a call on hold?
To put a call on hold while you answer another call, press the "Hold" button.
To return to the call on hold, press the call appearance button of the call on hold. This call appearance will have a blinking green light next to it to indicate there is a call on hold on this line. The light will return to solid red when you take the call off hold.
The "Send Calls" (SAC) button is used when you do not want your telephone to ring, but want to send your calls directly to your Call Coverage Path (which may either be Voice Mail, an Executive Assistant, or a combination of the two items).
To send calls:
Press the "SAC" button. The Send Calls light will illuminate. You can also dial *3 if you do not have button programmed.
To cancel send calls:
Press the "SAC" button. The Send Calls light will go out, or dial #3.
Note - This feature must be programmed onto your phone. If you do not have a Send All Calls button (SAC) then please submit a request to issorder@gwu.edu to have one programmed on your telephone set.
To To forward all your calls to another extension take the following steps:
- Pick up the handset and get a dial-tone.
- Dial *(star) 2 you will hear a dial tone.
- Dial the campus extension where you want to forward your phone calls. You will hear a stuttering dial tone.
- To stop the forwarding pick up the handset and dial #2. You will hear a stuttering dial tone for confirmation.
Press the "Mute" button on your phone. This will stop all sounds from your end of the conversation.
- While you have the call you want to transfer on the line, press the "Transfer" (Trnsfr) button. You will get a dial tone.
- Dial the 5-digit extension you want to transfer your call to.
- You may either stay on the line and announce the call you are transferring when the second person answers or you may simply hit transfer again and the call will be patched through and off your phone. As soon as you press the Transfer button for a second time the call will be transferred and will no longer be on your phone.
While you are on the line, simply press the "Speakerphone" (Spkr) button. You may put the handset back in the cradle on the phone without losing the call while the speakerphone is active. To hang up, press the "Spkr" button again.
Please note: Speakerphones are very sensitive instruments and will give preference to your end of the conversation. If you have a lot of background noise in your office, the phone may not let you hear everything that is being said because it will keep blocking out the person on the incoming line to make sure they hear the sounds on your end of the conversation. To avoid this it is important to have a minimum of noise in the background in your office. If you are not speaking, but just listening to a conversation on the speakerphone, it is recommended that you utilize the mute button to overcome this feature.
To use this feature you must already be part of a designated call-pickup group. If you are not sure if your office has a call pick-up group established, send a request for information to issorder@gwu.edu.
Once you are part of a call pick up group, you can pick up any other ringing phone that is also in your established group by pressing #4 on your phone. The call will then be answered on your set.
Requests
How do I report trouble with a phone or request phone repair?
If you are having trouble with your phone, please call the ISS Help Desk at (202) 994-5530. The Help Desk staff will take you through the following triage steps to ascertain the nature of the problem and identify the speedy path towards correcting the problem.
Voice Help Desk Repair Ticket Triage:
- What is the nature of the problem?
- What Building and room number is the phone in?
- <!--[endif]-->What type of phone is on the malfunctioning line?
- If analog - Have you tested the phone equipment on another working jack or by using another phone to confirm the problem is not in the equipment?
- If digital - Helpdesk should status station in the switch and confirm status. Put results in Remedy Ticket.
- If analog - Have you tested the phone equipment on another working jack or by using another phone to confirm the problem is not in the equipment?
- Is the phone plugged securely into the jack?
- If static on line are all handset cords seated firmly into their outlets?
- Have there been any recent adds moves or changes associated with this telephone line?
- The ISS Help Desk should check coverage paths and make sure that there are no call routing issues.
How do I reset my voice mail password?
If you have forgotten your voice mail password, you will need to get it reset to the default password of 1 + #. To do this, send a written request to ithelp@gwu.edu. Be sure to specify the extension you would like to have the voice mail password reset on in your order.
Please call the ISS Help Desk at (202) 994-5530.
To schedule a telephone training session for your working group, please e-mail issorder@gwu.edu. We will assign a trainer to coordinate timing and to set-up a training session for your team.
Please e-mail issorder@gwu.edu for billing changes or inquiries.
Services
How do I request a phone repair?
If you are having trouble with your phone, please call the ISS Help Desk at (202) 994-5530.
Note: If this is a student repair issue, please report it to Student Technology Services.
How do I request a phone add, move, or change?
Please visit the Voice and/or Data Orders page.
How do I request a data connectivity add, move, or change?
Please visit the Voice and/or Data Orders page.
How do I change the caller ID name associated with an extension?
Please send an e-mail to issorder@gwu.edu. In your order, be sure to include the telephone number that is to be affected by the change and the name you want to appear when you are making an on campus call. Please note that all external calls show up as coming from The George Washington University (202) 994-1000 for the Foggy Bottom and Mount Vernon campuses and (703) 726-3500 from the Virginia Campus.
If you have forgotten your voice mail password, you will need to get it reset to the default password of 1 + #. To do this send a written request to either via e-mail to ithelp@gwu.edu. Be sure to specify the extension you would like to have the voice mail password reset on in your order.
Contact
How do I contact the ISS Help Desk?
You can contact the ISS Help Desk by calling (202) 994-5530. The ISS Help Desk is open Monday through Friday from 7 a.m. to 7 p.m.
How do I contact Telecommunications Client Services?
Where is the Telecommunications Client Services Office?
Virginia Campus: Building II,
Foggy Bottom Campus:
What are the hours of operation for Telecommunications staff?
The Telecommunications Client Services staff is on duty Monday through Friday from 8 a.m. to 5 p.m.